Terms of service

Terms of Service

Last Updated: October 10, 2026

Welcome to Clark Candies. These Terms of Service ("Terms") apply to your use of www.clarkcandies.com (the "Site") and to purchases, pre-orders, custom orders, catering and event bookings, gift cards, our Sweet Rewards loyalty program, and our email and text message programs (together, the "Services"). The Services are offered by Clark Candies G3, Inc. ("Clark Candies," "we," "our," or "us"), a family-owned chocolate company in Tarentum, Pennsylvania, since 1937.

By using the Site or placing an order, you agree to these Terms and to our Privacy Policy, Shipping Policy and Refund Policy, which are part of these Terms. If you do not agree, please do not use the Services.

1. Using Our Site

You must be at least 18 years old, or the age of majority where you live, to place an order, or use the Site with the involvement of a parent or guardian. You agree to give accurate information, keep your account details secure, and use the Site only for lawful, personal or business purchasing. You may not misuse the Site, interfere with its operation, or try to access it in ways we did not intend.

2. Our Products and Allergen Information

Our chocolates are handmade in small batches, so color, shape, decoration and packaging may vary slightly from photos. Product descriptions and ingredient information are provided in good faith, and recipes and suppliers can change.

Allergy alert: our products are made on shared equipment that processes peanuts, tree nuts, milk, wheat, soybean and egg products. We cannot guarantee any product is free of these allergens. If you or your recipient has a food allergy, please review ingredients carefully and contact us with any questions before ordering.

Chocolate is perishable. Please store it in a cool, dry place and enjoy it while it's fresh.

3. Prices, Availability and Errors

Prices are listed in U.S. dollars and may change at any time without notice. Products are available while supplies last, and we may limit quantities or discontinue items. If a product is listed at an incorrect price or with incorrect information because of an error, we may cancel or refuse orders for that item, even after an order is placed, and we will refund any amount charged.

4. Orders and Payment

Your order is an offer to buy. We accept it when we ship it or confirm it in writing. We may refuse or cancel any order, for example if a product is unavailable, payment can't be verified, or we suspect fraud. You agree to provide current, complete payment and billing information. Applicable sales tax is added at checkout. Payments are handled by our payment processors, and we do not store full card numbers.

5. Pre-Orders

Some products are offered for pre-order before they are in stock. A pre-order is charged when you place it and ships starting on the date shown on the product page. Ship dates are estimates and can change because of production, supplies or weather. If a pre-order is delayed, we'll let you know. Pre-orders can be canceled for a full refund any time before they ship by contacting us.

6. Shipping and Delivery

Shipping schedules, warm weather handling, delivery estimates and restrictions are described in our Shipping Policy. Risk of loss passes to you when your order is delivered to the carrier. Please make sure your shipping address is correct. We aren't responsible for delays caused by carriers, weather or incorrect addresses, but we'll always work with you if something goes wrong.

7. Returns, Refunds and Damaged Orders

Because our products are food and perishable, we can't accept returns. If your order arrives damaged, melted or incorrect, please see our Refund Policy and contact us right away with your order number and photos so we can make it right.

8. Custom, Corporate and Personalized Orders

Custom chocolates, logo chocolates and personalized orders are made to your specifications. You're responsible for approving designs, spelling, quantities and dates before production. By sending us a logo, artwork or text, you confirm you have the right to use it and you allow us to use it to make your order. Once production starts, custom orders can't be canceled or refunded, except for our error. We may decline any custom request at our discretion.

9. Ice Cream Catering and Events

Catering, cart and event requests submitted through the Site are inquiries, not confirmed bookings. A booking is confirmed only when we confirm availability in writing and receive any required booking fee.  Final guest counts, menus and pricing are confirmed in your event quote. You agree to provide safe access, a suitable setup area and any permits your venue requires. We may reschedule or cancel for severe weather, safety concerns or circumstances beyond our control, and in that case we will offer a new date or refund amounts paid for the services not provided.

10. Fundraisers and Scoop Nights

Fundraiser programs and Scoop Nights are offered under the terms we share with each participating organization, including the percentage of sales donated and the dates involved. Clark Candies is not responsible for how an organization uses funds it raises.

11. Gift Cards

Gift cards can be redeemed for products on the Site or in our shop, and can't be redeemed for cash except where required by law.  Please treat gift cards like cash. We aren't responsible for lost or stolen gift cards or for use without your permission.

12. Sweet Rewards Loyalty Program

Sweet Rewards lets members earn points on eligible purchases and redeem them for rewards. Points have no cash value, can't be transferred or sold, and may not be combined with some offers. We may change, pause or end the program, or adjust its rewards, with reasonable notice where required by law. We may remove points earned through error, fraud or misuse.

13. Promotions and Discount Codes

Discount codes and promotions are valid only for the dates and terms stated, are limited to one per order unless we say otherwise, have no cash value, and can't be applied to past orders. We may end or change a promotion at any time.

14. Email Marketing

If you sign up for our emails, we'll send you news about new chocolates, seasonal favorites, cafe events and offers. You can unsubscribe any time using the link in any email.

15. Text Message (SMS) Terms

Program. Clark Candies offers a recurring text message program with offers, product news, event updates and, where you've opted in, automated messages such as cart reminders and order updates.

Consent. By opting in, you agree to receive recurring automated marketing text messages from Clark Candies at the number you provide. Consent is not a condition of purchase.

Frequency and cost. Message frequency varies. Message and data rates may apply.

Opting out. Reply STOP to any message to cancel. You'll receive one final message confirming you've been unsubscribed. To rejoin, sign up again.

Help. Reply HELP to any message, or contact us at info@clarkcandies.com or (724) 226-0866.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Privacy. Your phone number and opt-in consent will not be shared with or sold to third parties for their own marketing. See our Privacy Policy for details.

16. Reviews, Photos and Feedback

If you send us or post reviews, photos, comments or ideas, you give us permission to use, display and share them in connection with our business, including on our Site and social media, without payment to you. Please don't submit anything that is false, offensive or that you don't have the right to share. We may remove content at our discretion.

17. Our Content and Trademarks

The Clark Candies name, logos, product names, photos, text and designs on the Site belong to Clark Candies G3, Inc. or its licensors and are protected by law. You may not copy, reuse or sell them without our written permission.

18. Third-Party Services and Links

The Site uses third-party services such as Shopify, payment processors, shipping carriers and marketing platforms, and may link to other websites like Instagram and Facebook. Their own terms and privacy policies apply, and we are not responsible for their content or practices.

19. Disclaimers

The Site and Services are provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We don't guarantee the Site will always be available or error free.

20. Limitation of Liability

To the fullest extent allowed by law, Clark Candies and its owners, employees and partners are not liable for any indirect, incidental, special or consequential damages arising from your use of the Site or Services. Our total liability for any claim related to an order is limited to the amount you paid for that order. Some states don't allow these limits, so they may not apply to you.

21. Indemnification

You agree to defend and hold harmless Clark Candies from claims, losses and expenses, including reasonable attorneys' fees, arising from your breach of these Terms or your misuse of the Services, including any logo or content you provide for a custom order.

22. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law rules. Any dispute will be handled in the state or federal courts located in Allegheny County, Pennsylvania, and you agree to the jurisdiction of those courts.

23. Changes to These Terms

We may update these Terms from time to time. When we do, we'll change the "Last Updated" date above. Changes apply to orders placed and use of the Site after the update.

24. Contact Us

Clark Candies G3, Inc. 621 East 1st Avenue Tarentum, PA 15084 Phone: (724) 226-0866 Email: info@clarkcandies.com