Shipping policy
Shipping Schedule
We ship orders Monday through Saturday. Same day shipping for orders placed before noon ET. Orders placed after 12:00 PM Saturday will be processed and shipped Monday. This schedule helps your chocolates arrive as fresh as possible.
Warm Weather Shipping
During warmer months, we take extra steps to protect your chocolates from heat:
- Insulated packaging: We use special materials to keep chocolates cool in transit.
- Ice packs: When needed, we include ice packs to keep a safe temperature.
We recommend expedited shipping in the summer to reduce the time your package spends in transit.
Shipping Methods
We offer the following shipping options:
- Standard Shipping: For non-urgent orders, with delivery typically within 3 to 7 business days.
- Expedited Shipping: For faster delivery, so your chocolates arrive as quickly as possible.
Shipping rates and delivery times depend on your location and the shipping method you choose. You'll see your rates at checkout.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. Use it to follow your package and see when it should arrive. If you have any trouble with tracking, please contact us.
Shipping Restrictions
- We do not ship to PO boxes.
- Delays may happen during peak seasons, holidays or bad weather.
- We recommend placing holiday orders early so they arrive on time.
Damaged or Melted Orders
If your chocolates arrive damaged, melted or otherwise compromised, please contact us right away. Send your order number and photos of the issue so we can resolve it quickly. We take every precaution to deliver safely, and we're happy to work with you to make things right.
Contact Us
For any shipping questions, email us at info@clarkcandies.com or call (724) 226-0866.